Job description of Heating, Ventilation Plumbing, & Air Conditioning Technician

Job description of Heating, Ventilation Plumbing, & Air Conditioning Technician

HVAC and Plumbing Technician Responsibilities:

  • Installing, maintaining and repairing ventilation and air conditioning systems and equipment.
  • Installing and repairing plumbing systems and equipment.
  • Identifying maintenance risks on equipment.
  • Diagnosing electrical and mechanical faults for HVAC systems.
  • Cleaning, adjusting and repairing systems, and performing warranty services.
  • Performing emergency repairs promptly and efficiently.
  • Providing technical direction and on-the-job training.
  • Keeping daily logs and records of all maintenance functions.
  • Ensuring compliance with appliance standards and with Occupational Health and Safety Act.
  • Complying with service standards, work instructions and customers’ requirements.
  • Assisting with customers’ queries.

HVAC/Plumbing Technician Requirements:

  • High school diploma, GED or suitable equivalent.
  • 1+ year experience as an HVAC technician, and willingness to continue education in HVAC field.
  • 1+ year experience as a plumbing technician
  • Valid driver’s license.
  • Understanding of advanced principles of air conditioning, refrigeration and heating.
  • Excellent communication skills
  • Ability to work after hours, over weekends and on public holidays with short or no notice.
  • Ability to work in confined spaces.

Skills, Abilities and Experience:

  • Must meet Company requirements with respect to general qualifications.
  • Completed a minimum of Grade 12 or equivalent.
  • Must have a Gas Technician II license.
  • Received certificate of qualification (C of Q) as an Air Conditioning Mechanic (Ontario – 313d).
  • Must have valid Ozone Depletion Prevention (ODP) card.
  • Must have at least a Class G Driver’s License.
  • 3 – 5 years of field experience in service of Water Heaters & HVAC equipment, would be an asset.
  • Be willing and able to work rotating shifts and standby duties as required.
  • Must be physically capable of performing all work required of this position, i.e. occasional lifting of 15 kg (33LBS) up to shoulder height, frequent bending, occasional squatting/kneeling, working inside and outside in all types of weather within environments that can be dusty and/or slippery.
  • Must be able to communicate clearly and effectively, both in written and verbal communications.
  • Must have strong interpersonal and problem solving skills.
  • Must have outstanding customer service skills.
  • Must be able to demonstrate ability to understand/learn new technologies (i.e. Electronics/ electricity).
  • Very punctual and dependable.
  • Must be willing to wear Company provided uniform.
  • Maintain company vehicle to neat clean and safe standard.

Key Responsibilities:

  • Ability to promote, educate, and communicate effectively to customers various HVAC options
  • Perform all maintenance, service and installations in accordance with manufacturer specifications
  • Adhere to all safety rules and procedures and relevant regulatory requirements.
  • Represent Reliance in a professional, courteous and customer service oriented manner on each and every call.
  • You are a proud ambassador for our company.
  • Maintain, repair, perform diagnostics, on operation of existing residential equipment
  • Perform general and specific equipment inspections
  • Correctly instruct customers on proper care and maintenance.
  • Explain the value of Reliance products, services and programs on every call
  • Maintain up-to-date knowledge of all modern equipment and regulations

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