The responsibilities of a manager is vital and extremely important for each and every organisation in spite of whatever industry it is. Every organisation or business runs with a specific objective and goal, and the manager is the person to take the entire workforce and lead them towards one direction of that goal.
It is the human tendency that every human wants to get the suggestion or approval for a decision from a singular person. In an organisation or business this singular person is a Manager.
An organisation or business consists of several individuals with different sorts of talents, qualification, ability, expertise etc. The role of manager is to use all this potential of different individuals in the most efficient manner to bring the dream of the organisation or business in reality.
The term manager includes a lot of categories within it, it is very difficult to present the responsibilities of a manager because the role of manager can be segregated into various types.
In short, a manager is a person who actually manages something, it can be a group of people or the activities of an organization or company.
Who is a manager and the role of a manager:
A manager is a person who manage the human resource and the material resources of an organization to reach to the certain goal and objectives by producing the desired service or product by fulfilling the responsibilities like planning, providing training, executing the plan, controlling and communicating, monitoring the performance, analysing the data, generating reports etc.
Basically the role and responsibilities of a manager is divided into four main categories:
- Planning
- Organising
- Leading
- Controlling
A manager must have a clear understanding of the mission and the goal of the organization and use each and every available resource like all the associate workers and technical resources to use them all in the most productive manner in order to produce real value and revenue to the business or organization.
35+ Responsibilities of a manager to know before becoming a manager:
- Hiring the employee, especially It is the most important responsibility of a HR or human resource manager.
- Staffing
- Providing quality training to new employees
- Continuously import development it on existing employees by regular coaching
- Taking care of each and every problems and imparting solution
- Regularly monitoring the performance
- Evaluating and analysing the performance
- Making the important decisions
- Understanding the corporate goal and dividing the required actions to the individuals, to convert the goal into the real function
- Setting up all the required action to improve the productivity and result
- Handling the budgets and controlling all the expenses
- Setting goal for all the employees individually
- Planning and setting goals for the organisation
- Motivating all the employees for the best job efficiency
- Ensuring that the goal of the company is achieved
- Training, inspiring and providing the regular coaching to the Employees to boost their performance
- Developing a smooth and Strong relationship between the company and the employees
- Promoting the individual growth of each and every employee
- Managing the overall activities of the service and products of the company
- Assisting the business partners and authorities
- Presenting ideas to assist business
- Handling the overall technical areas of the project
- Taking care of integration and solution process
- Implementing and operating all the process to drive improvement to the business
- Preparing the road map and executing them to ensure that the milestones are reached
- Establishing strong communication with the employees, client and authority
- Solving each and every problems that appear and remove the roadblocks
- Coaching, mentoring and motivating all the the employees to help them to reach to their full potential
- Managing all the allocated resources and performances
- Managing the people and activities of the organisation
- Displaying the management skill by excellent organisational ability
- Performing the regular activities with high level of diligence and motivation
- Handling the timely and accurate delivery of the service
- Focusing on the customer services, solving the problem of customers and maintain customer satisfaction in best possible manner
- Reviewing all the necessary documents and setting up all the systems
- Providing the the complete assistance in any required field
15+ Day-to-Day Responsibilities of a manager :
- Managing the day today’s performance of each and every area of the operational task of the organisation
- Make sure that the delivery of the product or service is made with high quality and customer satisfaction
- Ensure that every activities is compliance with the privacy policy, rule and regulation, guideline of the organisation
- Establish and maintain an excellent relationship within the the work environment of the organisation by communicating regarding the issues, need and queries
- Always performing the task in professional manner
- Your attitude and behaviour must be respectful and professional towards others
- Acquiring an excellent product or service knowledge
- Make sure that every employee perform their work with great attention to details
- Make sure that the every services and products are delivered timely and accurately
- Clearly understanding the requirements of the client and implementing them accordingly
- Providing adequate support to the new and existing customers
- Monitoring and analysing the customer satisfaction and always enhancing the service level by processing required changes
- Maintaining the product and service quality to ensure that it increases the customer retention rate
- Ensure that your each and every activities are adhere to legal parameters
- Understand the risk factors and take the decision accordingly
- Make sure that the entire team Delivers the best possible productivity
Types of responsibilities of a manager:
We can divide the types of responsibilities of a manager into two broad categories. They are:
- People manager
- Activity manager
- Responsibility of a people manager is to lead a small or large group of people and utilise all the potential of them to reach the ultimate goal of the organisation or business.
The example of a people manager can be a sales manager. The sales manager takes care of a group of people who are in charge of selling something.
- The responsibilities of an activity manager is to take care of all the activities of an organisation or business for achieving all the objectives set by the organisation or business.
Examples of activity managers can be project managers and product managers. A project manager is responsible to handle the projects of the organisation, whereas a product manager is responsible to take care of each and every area of the product of an organisation.
Even though we can see that there are two types of managers according to their activities, but if you go deep down, you’ll find that it is more confusing and complex in nature. Let us understand this with an example of a marketing manager. It may seem that a marketing manager is responsible for only the marketing areas of a business but this is not all the responsibilities of a marketing manager. The marketing manager is also responsible to lead all the staff who are working as the marketing associates. Therefore, you can see that the responsibilities of a marketing manager is not only limited to leading a group of people rather also taking care of the activities of the marketing area of a business.
This same thing can even happen with the different categories of managers.
Responsibilities of a good manager:
- Balancing and optimising the resources to produce maximum results.
- Using all the skill and potential of the employees to benefit the company.
- Understanding the priorities, values and mission of the company and taking the essential steps to achieve them.
- Monitoring the entire work process.
- Evaluating and analysing them thoroughly.
- Solving each and every challenge faced by the company
- Developing planning
- Executing the plan in the most efficient process.
- Understanding the strength and weaknesses.
- Analysing the competitor.
- Communicating with clients and staff.
- Analysing the budget and financial condition of the company.
- Looking over all the projects .
- Providing training and assisting the employee to reach their maximum potential level.
- Leading all the individual Workers towards one single goal.
- At the bottom line helping the organisation to gain more revenue and grow steadily.
The three most important responsibilities of a manager are:
- Planning
- Strategy Building
- Executing
- Planning is one of the most important responsibilities of a manager. He or she must know the exact goal of the organisation, and according to that set a preparation. A right planning can bring success to reach the goal and a wrong planning can bring disaster to an organisation.
- As the managers start planning for reaching certain goals, it is important to build some strategy to follow. Organisation working without proper planning and strategy has extremely less possibility to reach their goal.
- Once the Planning and Strategy building process is done, the next most important part comes executing the plan and strategy in the right manner and the most efficient way. It is the responsibility of the manager to execute each and every planning and strategy by using all the available resources, keeping in mind all the risk factors and other related areas.
Some skills that managers need for fulfilling the responsibility:
- Creative Thinking skill
- Problem solving skills
- Teamwork skill
- Excellent verbal communication skill
- Strong non verbal and written communication skill
- Leadership skill
- Required technical skills according to the the industry
- Management skill
- Performance evaluating skill
- Skill of coaching and developing the employee
- Ability to plan effectively
- Analytics skill to monitor and find the insights from data
- Digital marketing skill
- SEO knowledge
- Content marketing skill
- Email marketing skills
- Desire of continuous learning
The manager must be a leader not a boss:
It is very important to understand that the manager of an organisation must always be a leader, not a boss. There is much difference between the leader and boss.
There is a great temptation that a manager may behave like a boss rather than a leader, that’s why it is crucially important to understand the difference between leadership and bossy nature.
A leader is a person who leads a group of people utilising all the resources in order to bring progress, revenue growth, and sustainable development to an organisation, where a boss is an owner of an organisation.
The manager must always have a mindset of leadership, always willing to lead his people to fulfill the goal set by the boss.
Easy way to remember the role and responsibility of Manager
If you want to remember the role and responsibility of a manager in the simple way, then just remember POSDCORB
P – Planning, Which is planning for the actions to be taken to reach the goal of the organisation.
O – Organizing, about organising human resources and the material resources and using them in the most efficient and productive manner for reaching the goal.
S – Scheduling, Manager needs to schedule All the tasks according to a predefined timeline in order to accomplish within the deadline.
D – Decision Making, Manager is responsible for making all the important decisions. This decision can either bring success or disaster.
CO – Coordinating or Controlling, Controlling the man powers and leading them to a single goal is an utter responsibility of a manager.
R – Reviewing, reviewing the entire process of working and whether the organisation is moving towards progress or not, are also the responsibility of a manager.
B – Budgeting, Budgeting for the organisation using all the available resources and time to achieve the goal of the organisation by increasing the productivity and establishing growth into the business.
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